Our Commitment
At MinteraPrint, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with an easy return and refund process.
Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible, your item must be:
- Unused, unwashed, and in the same condition you received it.
- In the original packaging with tags (if applicable).
Personalized or custom-made items (including custom photo designs) are non-refundable, unless they arrive damaged or defective.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted unless the return is due to our error (wrong or defective item).
Exchanges
We only replace items if they are defective, damaged, or the wrong item sent.
If you need an exchange for the same product, please contact us before returning your item.
Return Shipping
For most cases, customers are responsible for paying return shipping costs.
If the product is defective, damaged, or incorrect, we will cover the return shipping or send a replacement at no extra cost.
Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos of the item. We will resolve the issue quickly with either a replacement or a full refund.
Non-Returnable Items
- Custom-made or personalized products
- Clearance or final sale items
How to Start a Return
- Contact us at Infor@thenewfurnace.com with your order number.
- Our support team will provide you with return instructions and a return shipping address.
- Once we receive and inspect your item, we’ll process your refund or exchange.
Questions?
We’re always here to help. Please reach out to us at:
📍 MinteraPrint LLC – 15818 State Road 51, Live Oak, FL 32060, United States